MetBoots.com Privacy, Shipping and Return Policies

All orders with FPO/APO shipping addresses are shipped USPS Priority Mail.

UPS Next Day, UPS 2nd Day and UPS 3 Day Select delivery times are reflected in business days. Business days are Monday through Friday only and do not include weekends and holidays.

Orders

Cut off time for expedited orders is 8:30 AM Central Time on most items that we sell. However, some of the items we sell have later cut off times. If you need a expedited shipment, and are not able to submit it by 8:30 AM Central Time, please make sure to call us to inquire

Orders entered after 1:00 PM Central time may not be processed until the next business day.

Sometimes orders are received with an invalid, incomplete or undeliverable shipping address. In the case when such orders are received, an attempt will be made to contact the customer and correct the address prior to shipment. This can result in a delay in processing the order. Customer is responsible for any charges occurring in these instances. In the event that a correction needs to be made to an order, we will do our best to make this happen. However, we attempt to process orders as quickly as possible. Therefore, we cannot guarantee that we will be successful once the order has been placed . Please contact our office immediately so that we can attempt whatever corrections are needed.

Items purchased in Texas are subject to 8.25 % sales tax.

Privacy Policy

We maintain an email list for those who wish to subscribe, and we periodically send out special offers to our subscribers. You have the option to "opt-out" of our subscription list at any time. Some of the special offers we send out may be for items on an affiliated website, but we will never sell or share any information about you with another company.

Payments

We gladly accept MasterCard , Visa, American Express, Discover, and PayPal for payment.

International Orders

Customer is responsible for all duties and tariffs. Customer may also be responsible for Customs agent fees. Contact your local customs office for more information.

Exchanges

For customers in the Continental U.S.:

We like to provide our customers with maximum flexibility. That’s why we offer two ways for you to exchange your merchandise. Please note, it is the customer’s responsibility to contact us for an RMA #. No exchanges will be accepted without one. Please see options below:

1. Contact us to receive an RMA, and then ship your item back to us at the address we provide. Once we receive your item, it will be inspected to make sure that it is new, and in the original box. We will then ship you your replacement.

2. For faster turnaround, contact us to receive an RMA and place a new order. Ship your original item back to the address provided on the RMA. The item will be inspected to make sure that it is new, and in the original box. After inspection, we will issue a refund for your original item.

Returns

Contact us to receive an RMA, and then ship your item back to us at the address we provide. Once we receive your item, it will be inspected to make sure that it is new, and in the original box. After inspection, we will issue a refund for your original item.

For customers outside of the Continental U.S. and APO/FPO addresses:

Please contact us for your RMA. Customer is responsible for all shipping and duties to and from our facility.

For all Returns and Exchanges, please note:

If the item is deemed used by our inspector, we cannot issue a refund or exchange. If you would like the item shipped back to you, it would be at your expense.

The item that you are returning or exchanging must be in the original box. Please do not use the actual footwear box as the shipping box. Place the original footwear box inside of another shipping box with the RMA # clearly marked on the outside of the shipping box. Items that don’t meet these RMA requirements are subject to additional charges.

We recommend that you ship your item back via UPS or FedEx. This allows you to track your shipment at UPS.com or FedEx.com.

All Return or exchange requests must be made within 30 days of receipt of the order at the customers location.

Returned Items must be received at the Return Center within 1 week of the Return Authorization being issued.

Order Changes and Cancellations

If changes need to be made to an order after it has been placed, you must contact our office as soon as possible by calling at (877) 266-8779. We will attempt to make any changes requested before the order is processed, however, depending on when the change or cancellation request is received we may not be able to intercept or make changes to the order before it has been processed. In the case that the change request was received after the order has been processed, the customer is responsible for any additional costs which may be incurred due to the changes including but not limited to any re-stocking fees.

We gladly accept: