Shipping and Handling

We attempt to ship your order as soon as we receive it.

We offer the following shipping methods:

• UPS Ground
• UPS 3 Day Select
• UPS 2nd Day Air
• UPS Next Day Air
• USPS Priority Mail
• USPS Global Priority Mail (where available)
• USPS Global  Express Mail

All orders with FPO/APO shipping addresses are shipped Priority Mail.

UPS Next Day, UPS 2nd Day and UPS 3 Day Select delivery times are reflected in business days.  Business days are Monday through Friday only and do not include weekends and holidays.

Cut off time for Expedited orders is 8:30AM Central time.

Cut off time for expedited orders is 8:30 AM Central Time on most items that we sell.  However, some of the items we sell have later cut off times.  If you need a expedited shipment, and are not able to submit it by 8:30 AM Central Time, please make sure to call us to inquire

Below is a table showing the estimated day you will receive your order. Please remember this is an estimate only:

Orders entered after 1:00 PM Central time may not be processed until the next business day.

Sometimes orders are received with an invalid, incomplete or undeliverable shipping address.  In the case when such orders are received, an attempt will be made to contact the customer and correct the address prior to shipment.  This can result in a delay in processing the order.  Customer is responsible for any additional charges occurring due to the fact that the order is undeliverable.

Items purchased in Texas are subject to 8.25 % sales tax.

Privacy Policy

We maintain an email list for those who wish to subscribe, and we periodically send out special offers to our subscribers.  You have the option to "opt-out" of our subscription list at any time.  Some of the special offers we send out may be for items on an affiliated website, but we will never sell or share any information about you with another company.

Payments

We gladly accept MasterCard , Visa,  American Express, Discover PayPal and Google Checkout for payment.

International Orders

Customer is responsible for all duties and tariffs.  Customer may also be responsible for Customs agent fees. Contact your local customs office for more information.

Returns and Exchanges

ALL RETURN REQUESTS MUST BE MADE WITHIN 30 DAYS OF RECEIPT OF THE ORDER AT THE CUSTOMERS LOCATION.

Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.

We cannot guarantee the fit of any footwear.

However, if you return for any reason which is not our fault, such as purchasing the wrong size or width, we will replace the shoes with the correct size subject to a re-stocking fee equal to $10.00 or outgoing freight charges whichever is greater.   Items returned must be in saleable (new) condition.  The customer is responsible for all shipping. 

If an item is returned for a refund and the original order qualified for free shipping the actual outgoing freight charges will be deducted from the amount of the refund 

NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION.

Order Changes and Cancellations

If changes need to be made to an order after it has been placed, you must contact our office as soon as possible by calling at (866) 280-0400. We will attempt to make any changes requested before the order is processed, however, depending on when the change or cancellation request  is received we may not be able to intercept or make changes to the order before it has been processed.  In the case that the change request was received after the order has been processed, the customer is responsible for any additional costs which may be incurred due to the changes including but not limited to any re-stocking fees.